HelpSite.io

HelpSite.io offers user-friendly FAQ and knowledgebase software designed for customer support. The platform enables businesses to create attractive support and FAQ sites for free, featuring a smart contact form, rapid search functionality, and privacy settings at the site and article levels. HelpSite is an AI-powered solution that allows teams to publish searchable public or private FAQs quickly—without needing coding skills. This helps eliminate the common practice of answering repetitive questions, empowering both teams and customers to find answers independently, thereby minimizing support ticket volumes. Setting up a knowledge base with HelpSite is swift and straightforward, allowing users to establish a resource in just a few clicks. The platform supports businesses of all sizes, from startups to growing teams, offering customization options such as logo addition, color tweaking, and domain use for a fully white-label experience. As companies expand, HelpSite accommodates increased volumes, custom integrations, and advanced configurations. The software also facilitates sharing help documents for improved SEO and customer self-service, effectively reducing repetitive inquiries. Users can create secure spaces for sensitive information like HR guides or developer wikis, restricting access to authorized individuals. HelpSite provides flexibility in visibility management, enabling public access for search engines or secure content protection through login requirements or enterprise-grade JWT Single Sign-On (SSO).