HelpSocial

HelpSocial is help companies to bring the capabilities from digital communication channels like social media and messaging apps into the platforms used in customer service centers. Many companies have asked us for help with phasing automation into these channels via artificial intelligence-backed bots and machine learning systems. Their platform has unique functionality that gives the AI bot the ability to remember customers and understand the larger context of their comments, while reducing the amount of training time needed for forming conversational responses.