Zendesk

Zendesk is a customer service platform founded in 2007 and headquartered in San Francisco, California. It develops software to enhance customer relationships and engagement, offering easy-to-use products that allow organizations to innovate and scale. Serving over 150,000 customers across various industries and in more than 30 languages, Zendesk provides a comprehensive AI-powered solution for communication across multiple channels, including text, mobile, phone, email, live chat, and social media. Zendesk AI agents are utilized by more than 200,000 companies to deliver fast, personalized support. The platform's features include automating up to 80% of interactions, connecting AI with human agents, and employing the Resolution Learning Loop™ to improve automation rates and service quality. Businesses can easily access customer conversation context, dashboards, and insights to enhance service efficiency without needing extensive development resources. The platform is designed for immediate use, helping companies resolve customer issues quickly and reduce agent contacts through self-service and automation. Zendesk's integration capabilities and flexibility facilitate creative problem-solving and scalability, contributing to a reported 301% return on investment over three years according to Forrester's Total Economic Impact™ study. Notably, Zendesk has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.