Akio

Akio is dedicated to enhancing customer service by transforming agents into Augmented Advisors through its Akio.cx call center software, which offers a complete yet modular platform designed to improve customer satisfaction. The Akio.cx platform provides contact centers, customer service teams, and outsourcers in France and worldwide with a native omnichannel solution, integrating voice, email, chat, SMS, and social networks such as Twitter and Facebook Messenger into a unified interface that streamlines advisor workflows. As part of Odigo, a European leader in contact center software (CCaaS) with 40 years of expertise, Akio benefits from an AI-driven omnichannel customer experience (CX) platform that enables seamless and consistent customer engagement across all communication channels. Odigo serves over 350 enterprise clients in more than 100 countries and focuses on blending empathy with advanced technology to optimize customer interactions and boost customer relationship performance. Odigo's solutions utilize cutting-edge technologies including artificial intelligence, intelligent automation, predictive routing, real-time supervision, and advanced analytics. These tools empower organizations to enhance first contact resolution (FCR), increase customer satisfaction scores (CSAT, NPS), and simplify tasks for advisors and supervisors. The platform is hosted in Europe on an RGPD-compliant sovereign cloud infrastructure, ensuring data sovereignty, security, and confidentiality. Odigo, which evolved from Société du Journal Téléphoné (SJT) founded in 1986 and later became Prosodie and then Prosodie-Capgemini, has a rich history marked by innovation and expansion across Europe. The company pioneered cloud contact center solutions and has been recognized as a leader by Gartner in the CCaaS market for Western Europe. Following acquisition by Seven2, Odigo furthered its ambitions by acquiring Akio, thereby strengthening its position as a major European sovereign alternative in the CCaaS and CXaaS markets. The company emphasizes the human aspect of customer experience, focusing on intuitive interfaces, fluid conversations, and committed teams to improve advisor efficiency and deliver differentiated customer experiences. Odigo integrates sustainability, ethics, and social responsibility into its operations without compromising on quality or efficiency. It supports various charitable initiatives, promotes accessibility and inclusiveness in technology, and adheres to environmentally conscious infrastructure policies. Offering end-to-end support from strategy and deployment to ongoing optimization and CRM integration, Odigo and Akio aim to maximize customer relationship performance and ensure sustainable returns on investment for organizations of all sizes, from SMEs to multinationals. Through a combination of AI, automation, and human expertise, Akio’s Akio.cx and Odigo’s CCaaS solutions transform customer interactions into measurable value while providing a high-performance, secure, and scalable work environment.