Akio

Serving customers well is an increasingly complicated challenge to overcome because new communication channels generate complex interaction processes. So Akio aims to transform the agent into an Augmented Advisor placed in the best position to interact with customers, thanks to the Akio.cx call center software, presented as a complete but modular tool to improve customer satisfaction. The Akio.cx platform equips contact centers, customer service and outsourcers, in France and around the world, with a native omnichannel solution - voice, e-mails, chat, sms, social networks (Twitter, Facebook Messenger) : a unified interface that simplifies the work of advisers.