Chatra

Chatra is a live chat messenger app for businesses, founded in 2015 and headquartered in Arlington, Virginia, designed to increase online sales by enhancing customer engagement. It offers a multichannel support platform featuring live chat, chatbots, email, and social messaging services suitable for businesses of all sizes. The platform enables real-time communication with website visitors, the ability to respond to messages at a convenient pace, and management of all communications from a single multichannel dashboard that integrates inboxes and Facebook Business Pages. Chatra provides tools to monitor visitors currently browsing a website, including their browsing history and location, allowing businesses to deliver personalized greetings and effective messages. The app helps answer customer questions, clarify concerns, and facilitates cross-selling and upselling to boost order volumes and average order values. Additionally, Chatra employs bots to collect visitor contact information, obtain consent, and offer quick response options to reduce the workload on support teams while enhancing marketing efforts. The company emphasizes excellent customer service, supported by a dedicated team of engineers, customer support professionals, and experts. Chatra also shares valuable insights and best practices for customer satisfaction through numerous published books and ultimate guides. It recently partnered with Brevo, an affordable all-in-one marketing and CRM solution, to help businesses build long-term customer relationships and accelerate growth.