AskNicely

AskNicely provides an AI-powered customer experience platform for service and multi-location businesses. The software collects customer feedback through NPS, CSAT, and other surveys delivered via email, SMS, web, and in-store kiosks. It uses analytics and generative AI to interpret sentiment, surface trends, and generate action-oriented recommendations for frontline teams and leadership. The platform supports feedback management, reputation management, and employee activation with tools such as workflows, leaderboards, and performance dashboards. Integrations and APIs connect AskNicely to existing CRMs and operational systems so feedback can trigger follow-up tasks and reporting. AskNicely also offers resources, templates, and calculators to help organizations design and manage customer experience programs.