TeamSupport

TeamSupport is a comprehensive cloud-based customer support management and intelligence platform designed specifically for B2B companies, particularly in technology and related industries such as SaaS, Telecom, Utilities, Manufacturing, Logistics, Consumer & Financial Services, and Healthcare. Founded in 2008 as the first cloud-based customer support software for B2B firms, TeamSupport helps teams collaborate around the customer to break down operational silos by unifying support, success, and revenue efforts around a shared, account-level view. The platform manages the entire post-sale customer experience, driving revenue growth, reducing churn, and increasing customer satisfaction. Its suite of proactive customer service tools enables businesses to prioritize customers by deeply understanding their needs, effectively supporting them, and fostering growth. Key components include an award-winning ticket management system for support, real-time messaging and live chat capabilities, customer success modules to improve relationships, and insights powered by customer data and analytics. In 2025, TeamSupport launched a new AI-native platform to deliver end-to-end post-sales solutions for B2B companies. The platform centralizes signals from tickets, adoption rates, feedback, response times, and silence to surface early indicators of revenue risks and opportunities. It features a proprietary predictive measure of customer sentiment to identify accounts needing proactive attention, enabling teams to reduce response times, prevent ticket backlogs, eliminate blind spots in customer health, and drive adoption, retention, and expansion. Trusted by over 1,200 support and success leaders worldwide, TeamSupport is consistently recognized with awards and top ratings on major software review platforms. Its robust offering positions it as a leading customer operations and intelligence AI platform for aligning support, success, and revenue teams to maximize post-sale customer value.