Layer provides a conversation platform that enables businesses to integrate messaging, voice, video, and conferencing into web and mobile applications. It offers APIs and SDKs for embedding real-time chat and facilitating engagement-driven experiences, like customer support, lead generation, and community interaction. The platform supports omnichannel messaging and conversational workflows, allowing users to interact across web, mobile, and voice channels. Its offering includes tools for conversation management, developer integration, and workflow automation. It supports rich messaging, channel orchestration, and performance insights to enhance user engagement and streamline service processes.
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