OneDesk

OneDesk lets you access all your work, collaborations, and communications from one place so that you don't need to buy, learn, integrate, and switch between applications. HelpDesk OneDesk includes powerful helpdesk software and uses a multi-channel ticketing system that gives you the flexibility of creating tickets in any way that you choose. Collaborate with your team as well as your customers in resolving issues. Automations are customizable and allow you to set up complex workflows. Our knowledge management system includes the use of knowledge bases that let you publish self-service articles for your users and customers. Project Management OneDesk includes full-featured project management. Multiple view layouts allow you to filter and group tasks the way you choose. A task list flat view is especially useful for assignees to keep track of their workload. Roadmap, Gantt, and status board (Kanban) views provide project managers with visual as well as functional flexibility when planning or managing projects. Other features include scheduling tasks, sharing files, and real-time communication between team members. UI & Usability The interface is clean and structural. Navigation consists of selecting an application, project-level, and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project, and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create. There are tutorials, videos, and live chat support options which are all accessible within the OneDesk web application. OneDesk also has integrations with other web applications. Highlights: - Full-featured Help Desk & Project Management in one platform - No hidden costs; all features are included in all plans - Customer apps included for live chat, knowledge base, client portal, webforms - Excellent customer support included