Sentiment

Sentiment is a cloud-based customer service platform that offers a unified inbox for social media and messaging apps, alongside metrics and analytics for contact centers. Their Horizon product serves as a next-generation command center specifically designed for customer care teams. Sentiment.io, their Conversational Customer Service platform, empowers eCommerce Customer Care Teams to reduce response time by 2000% and cut costs by 50%, while enhancing sales and customer satisfaction. The platform simplifies the management of customer engagements across various channels, allowing businesses to meet customers where they prefer to communicate. Sentiment's interface integrates real-time messaging, chat, and email, making it user-friendly for agents and efficient for businesses. The company emphasizes that customers often prefer not to interact with customer service, and by streamlining the process and enabling choice of communication channels, they create happier customers with lower service costs. The leadership team includes Leon, who has over 15 years of experience in communications and contact centers, having founded one of the first social media listening and analytics companies. Michael, a chartered accountant and former chairman of The Sage Group plc, brings extensive experience in marketing and investments. Jean-Marc, with an MBA in Finance and Marketing, oversees financial reporting for the company. Sentiment integrates seamlessly with existing tools in contact centers, avoiding the need for a complete overhaul while maintaining rapid deployment and adaptation to industry changes. The company is committed to providing ongoing support and innovation in the fast-evolving messaging landscape.