Equals3

Equals3, founded in 2015 and based in Minneapolis, Minnesota, specializes in creating advertising and marketing solutions by harnessing the cognitive computing capabilities of IBM's Watson. The company is part of a vast community of over 80,000 developers using the Watson Developer Cloud platform, which offers numerous APIs. Equals3 collaborates among 500 developer partners who have developed innovative applications and businesses with Watson APIs, with 100 of these solutions achieving commercialization. Capacity is a key offering from Equals3, an AI-driven support automation platform designed to integrate various technological tools seamlessly, automate routine tasks, and address a wide range of business challenges. It serves as a unified customer experience (CX) automation platform, driven by agentic AI that powers AI agents along with real-time agent assistance and post-call automation. The platform employs conversation intelligence software to analyze and act on every customer interaction, enabling contact centers to reduce operational costs, enhance customer satisfaction (CSAT), and improve efficiency for both AI-powered and human agents. The inspiration behind Capacity emerged in 2016 from co-founder David Karandish, who recognized that traditional support teams were overwhelmed by fragmented systems and inefficient processes. Observing the rise of AI in consumer technology, such as Amazon Alexa's surge in popularity, Karandish envisioned transforming the workplace by automating repetitive support tasks. Capacity was developed to unify disconnected tools into one platform that orchestrates knowledge and powers all support activities—from AI self-service to agent assistance and outbound campaigns. Since its inception, Capacity has grown rapidly, serving over 20,000 customers globally. Equals3 and Capacity emphasize a company culture that values autonomy, responsibility, fun, and collaboration. The team strives to enable employees to perform the best work of their careers by reducing mundane tasks through intelligent automation. Furthermore, the company is committed to social responsibility, supporting initiatives like Create-a-Loop, which promotes computer science education for children from diverse backgrounds. Recognition through industry and workplace awards underscores Equals3's dedication to building impactful technology solutions that transform customer support and workplace efficiency.