Front

Front is a customer operations platform that helps teams manage conversations, collaborate across channels, and respond faster with context. The product brings email, SMS, chat, social, and other messaging sources into shared inboxes so teams can triage, assign, automate, and resolve work in one place. Front’s platform includes a core API, app channels, plugins, connectors, webhooks, OAuth-based integrations, and knowledge base tooling, making it useful for organizations that want to connect their customer communication stack with other systems and workflows. The company emphasizes flexibility, extensibility, and operational efficiency, with features designed for both day-to-day support work and more advanced automation. Front’s website and developer documentation also show a strong focus on building a platform for teams and partners, with teammates as members of a company, company-wide rules, analytics, and tools for creating and publishing apps that extend the product. The team behind Front is made up of company members called teammates, and its platform is built for organizations that need coordinated work across a whole company rather than isolated individual inboxes. Front’s mission, as reflected across its site, is to help teams deliver better customer experiences by combining communication, collaboration, and automation in a single system. The platform is designed to reduce friction, keep work visible to the right people, and let teams act quickly with shared context and integrations.