Decibel Insight

Decibel Insight is a company that specializes in customer and employee experience management through a cloud-based SaaS platform. Founded in 2001 and headquartered in San Francisco, California, it offers an AI-driven Experience Management Software Platform that captures and analyzes real-time feedback from customers and employees across human, digital, and Internet of Things (IoT) interactions. The platform processes both structured and unstructured data from signal fields emitted during these interactions, enabling organizations to gain deep insights that enhance customer experience, contact center operations, employee engagement, and digital interactions. Trusted by over a thousand globally recognized brands, including seven of the Fortune 10, Decibel Insight helps companies reduce customer churn, convert detractors into promoters, and identify cross-sell and up-sell opportunities, driving strong returns on investment. The platform boasts unparalleled scalability, efficiently handling billions of feedback comments each quarter and supporting large global enterprises with thousands of employees. With a focus on transforming customer experience into a strategic business driver, Decibel Insight leverages its deep domain expertise, a robust partner ecosystem, and consistent recognition from top industry analysts. The company fosters a culture of inclusion, creativity, and innovation, emphasizing the value of every person and every experience. Its comprehensive services—from implementation and customer support to insights and training—serve as essential resources for organizations aiming to become truly customer-obsessed and elevate their overall experience management.