Chattermill

Chattermill is an AI-native customer intelligence platform that helps customer experience, product, support, and insights teams unify feedback from surveys, reviews, support conversations, social data, and voice calls into clear, decision-ready insights. Built around its proprietary Lyra AI and unified customer intelligence approach, the platform automatically tags and analyzes unstructured feedback at scale so teams can understand the reasons behind satisfaction, churn, and loyalty changes, not just the numbers. Chattermill emphasizes speed, precision, and actionability, helping organizations move from fragmented data to a single source of customer truth that can guide product decisions, service improvements, and company-wide strategy. The company says it was founded in 2015 by Mikhail Dubov and Dmitry Isupov after they experienced how slow and expensive traditional customer research could be, and its mission is to empower teams to see their customer reality. Chattermill presents itself as a people-focused company that cares deeply about the experience of its customers, users, employees, candidates, and partners. Its values include a passion for growth and progress, an obsession with experience, and responsible ownership, reflecting a culture that aims to learn quickly, go beyond the basics, and act with good judgment. The team is described as collaborative and expert-driven, with access to CX intelligence specialists who help customers identify opportunities, track progress, and improve outcomes.